Returns & Replacements
We want you to love every fragrance. Here's how we handle issues.
Last updated: January 2025
Quick summary: Due to the nature of fragrance products, we don't accept returns on opened or used items. However, we offer full replacements for damaged, incorrect, or defective orders — no questions asked.
We will replace / refund
- • Bottle damaged or leaking on arrival
- • Wrong fragrance or size sent
- • Significantly less quantity than ordered
- • Seal broken before you opened it
We cannot accept returns for
- • Opened or used fragrances
- • Change of mind after use
- • Fragrance doesn't suit your preference
- • Damage caused after delivery
Why No Returns on Opened Products?
Fragrances are intimate products — once a bottle has been opened or used, it cannot be resold or passed on to another customer. This is an industry-wide standard and helps us maintain quality and hygiene for everyone.
We strongly recommend checking our fragrance notes, reviews, and descriptions before ordering. If you're unsure between two options, feel free to WhatsApp us — we're happy to guide you.
How to Report a Problem
If your order arrives damaged or incorrect, here's what to do:
- 1Don't discard the packaging or product.
- 2Record an uncut unboxing video showing the damage or issue — this is required to process any claim.
- 3WhatsApp us at +91 88267 09398 with your order number and the video.
- 4We'll review and arrange a replacement or refund within 2 business days.
Please report issues within 48 hours of delivery. We cannot process claims reported after this window.
Refunds
Where a replacement isn't possible (e.g., item is out of stock), we'll issue a full refund to your original payment method within 5–7 business days. UPI refunds typically reflect sooner than card refunds.
Still have a concern?
WhatsApp us and we'll do our best to make it right. Start a chat →